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Important Water Payment Scam Alert

Covina Water Utility customers have become potential fraud victims in a water payment scam operation.  Unknown subjects have made calls to some Covina Water Utility customers stating that the customer has a high water usage on their account creating a so called violation.  The subject who identifies themselves as an employee, indicates that they will come to the resident's home to collect a $500 fine for water violations.

The City of Covina has a process in place to provide warnings, before a graduated citation process is initiated.  Fines begin at $50 dollars per violation, with a maximum fine of $250 dollars per violation for repeat violators. If a customer receives a citation, the citation amount is added to your water bill.  No water utility employee will ever arrive at your door and ask for direct payment of a fine.  

For additional information please contact Global Water Fathom at (855)354-7579 or the City of Covina Public Works (626) 384-5230.  If you are victim of a water payment scam in the City of Covina please contact the Covina Police Department 24 hour dispatch at (626) 331-3391.

The Covina Public Works Department

The Covina Public Works Department maintains two locations: 

Our Public Works Yard is located at 534 north Barranca Avenue in Covina, just north of San Bernardino Road and offices are open from 6:00 AM to 6:00 PM Monday through Thursday, excluding holidays. 

The Public Works Yard contains the department's administrative offices and field services which include: water utility, streets and sewer division, building maintenance, and central equipment.  The Public Works Yard can be reached at (626) 384-5220 during regular business hours.  The Public Works Department maintains field operations 24 hours a day and 7 days a week for emergencies, please contact the Covina Police Department business line at (626) 331-3391 if an emergency situation has occured that requires immediate repsonse.

Covina City Hall at 125 E. College Street contains the following Public Works Department offices:  Building and Safety Division, Code Enforcement Section, Engineering Section, Environmental Services Division, and Transportation Section.  Covina City Hall is open Monday through Thursdays from 7:00 AM to 6:00 PM, excluding holidays.    

For the 2013 Public Works Department Annual Report, please click here.